Confirmed Service Customer
I made an appointment by phone for an oil change and air conditioner service at 3:30 pm June 28 for my Cadillac escalade esv. I was advised the oil change would be 89.00 on the phone and that they weren't sure about how much it would cost to check my air conditioner. When I got to my appointment at 3:30 I was advised that no one should of scheduled me for an 3:30 pm appointment and that they couldn't service my air conditioner because the section whe does the air conditioner service leaves at 4pm. I said will that makes no senses why would I be scheduled for something you can't do at that time. They said the people who scheduled the appointments don't know what they are doing. I Said it's the same company and yall should be on the same page. I wasted a day of work for nothing. Again they told me that who ever set up my appointment doesn't know what they are talking about and they shouldn't of set up my appointment for that time or told me I could get service at 3:30. The finally agreeded to do my oil change after almost three hours later they finished my oil change. What's the point in making an appointment and why isn't the service department and the people who make the appointments on the same page. I had to make another appointment to come back 7/3/23 which is absolutely ridiculous because I wanted to get both services done at the same time. This is my first time going to services on the GMC side of auto nation I usually go to the chevrolet side and never have any issues. This location is very convenient for me and I have used auto nation numerous times but not sure of its worth the trouble anymore.
Maurice J.
LAUREL,
MD
Business Response
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